Automotive Sales Representative
5 days ago
A highly skilled Express Service Advisor is needed to join our team at the Gillman Automotive Group. As a key member of our service department, you will be responsible for providing exceptional customer service, generating sales, and ensuring customer satisfaction.
This role requires a strong understanding of automotive repair and maintenance, as well as excellent communication and interpersonal skills. If you have a passion for cars, a knack for pleasing people, and a drive to succeed, we encourage you to apply.
The ideal candidate will have a proven track record of providing top-notch customer service, with a focus on upselling recommended services and maintaining high CSI scores. In return, you will receive a competitive salary, bonuses, and benefits package that includes medical, dental, vision, life insurance, 401(k), employee discounts, and more.
About Us:
The Gillman Automotive Group has been serving the Houston community since 1938. Our family-owned business prides itself on its commitment to customer satisfaction and loyalty. With over 70 years of success, we have grown to become one of the largest retail automotive groups in America. Join us in our mission to provide unparalleled service to our customers and make every interaction a positive experience.
Responsibilities:
- Provide exceptional customer service, including greeting customers promptly and courteously, listening to their needs, and clearly articulating maintenance service requirements.
- Upsell recommended services using low-pressure, high-integrity methods.
- Accurately estimate repair and maintenance costs.
- Adhere to dealership policy on customer vehicle care and operation.
- Follow up on each repair, keeping customers informed of progress.
- Sell and manage extended pre-paid maintenance services.
- Notify customers when vehicles are ready for pickup.
- Review and explain repairs and associated costs with customers.
- Walk clients to their vehicles to ensure satisfaction prior to departure.
- Handle minor customer concerns and complaints.
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Benefits:
- Competitive salary based on commissionable sales.
- $300 monthly bonus for achieving high CSI scores.
- $100 monthly bonus for customer retention efforts.
- Medical, dental, vision, life insurance, and 401(k) with company match.
- Employee discounts.
- Drug-free work environment.
- E.O.E.
- Paid vacation and holiday pay.
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