Retail Customer Service Associate

1 day ago


Parker, Colorado, United States FedEx Office and Print Services Full time
Job Summary

FedEx Office and Print Services is seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service, providing solutions to customer needs, and promoting our products and services.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.
  • Process customer transactions, including sales, returns, and exchanges, while maintaining a high level of accuracy and attention to detail.
  • Upsell and cross-sell FedEx Office products and services to customers, promoting our services and increasing sales.
  • Operate a cash register, handle cash, and make change as needed.
  • Maintain a clean and organized store environment, adhering to company standards and policies.
  • Work collaboratively with other team members to achieve sales goals and provide excellent customer service.
Requirements
  • High school diploma or equivalent required.
  • 6+ months of retail sales and customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Basic math skills and accuracy with handling cash and operating a cash register.


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