Telecom Systems Engineer
2 weeks ago
Join HSS, a world-renowned musculoskeletal care provider, as a Telecom Engineer in our Physician Practice Optimization team. We are seeking a skilled professional to help us achieve our organizational access strategy by implementing and maintaining practice phone menus, expanding support for physician offices, and identifying opportunities for further enhancements.
Key Responsibilities:- Data gathering from practices (hardware, extensions, user accounts, hours of operations, etc.)
- Submitting voice recordings, programming phone menus, and testing/QA with practices
- Implementing, administering, and troubleshooting Avaya's voice systems and coordinating resolution of related issues
- Analyzing current configurations and recommending upgrades and changes to system
- Serving as project manager coordinating Telecom requirements for installs and upgrades
- Participating in technical training sessions relating to integrated telephony applications
- Data structure handoff with data analytics team for dashboard and analytical needs
- Partner with physician practices and service lines on all physician office telecom needs
- Maintaining central registry of phone mapping and voice recordings for all physician offices
- Developing educational training, and communication materials for both the practices and leadership team and conduct training on new functionality when applicable
- Setting up and maintaining office staff work from home telecom infrastructure
- Troubleshooting and issue resolution
- High School Diploma or Equivalent (G.E.D)
- May include specialized or vocational courses
- Skillset: 5-7 years of experience, vendor certifications in relevant technologies (Avaya), functional understanding of network protocols and voice technologies/firewalls, background in TDM and SIP migration on both station and trunk side, strong understanding of dial plan design and modification in a multi-site, multi-LATA, enterprise environment
- Avaya Aura solutions (Communication Manager, System/Session Manager, Messaging)
- Strong project management skills and experience leading implementation projects
- Experience supporting end users
- Outstanding communication skills – oral, written, and presentation
- Ability to work collaboratively within high-functioning teams and in a matrixed environment
- Ability to thrive in a fast-paced, dynamic environment
- Outstanding organizational skills and strong attention to detail
USD $106,707.00/Yr. - USD $146,722.00/Yr.
HSS is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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