Customer Service Representative
1 day ago
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Five Star Sheets L.L.C. The ideal candidate will be responsible for managing customer status updates, expediting customer adjustments, and maintaining order accuracy.
Key Responsibilities:
- Print and review past due and current day backlog
- Oversee Customer Status Updates and AM/PM Production Update
- Expedite/Communicate Customers adjustment, and priority orders
- Update/maintain/insert orders into Kiwi schedule
- Update AM/PM Production Meeting Minutes
- AM/PM- Attend AM/PM Production Meeting
- AM/PM- Check in returned product requesting credit
- Monitor deliveries, update customers as needed
- Volume Customer review, pull back review/communication
The Customer Service Representative will also be responsible for:
- Thursday AM/PM- Weekend receiving request
- Attend Weekend commitment review meeting
In addition to the above responsibilities, the Customer Service Representative will:
- Monitor CS email during your scheduled email time
- Make sure any emails just sent to you are replied to in a timely manner
- Oversee all customer contact (make sure we are not over or under sharing information)
- Create and maintain Customer Service weekday and weekend schedule
- Ensure all priority items added to AM/PM/PM meeting
- Failed orders- Push failed orders into the system
- Calculate and check all Customer Quotes
- Customer Holiday Hour requests
- Maintain procedures and spreadsheets relevant to the department
- Red Alert notification if finish time is after 7:30 pm
- Communicate trials, new paper, new customers, orders requiring testing
The ideal candidate must be able to:
- Lift up to 20 lbs.
- Sit and/or stand for 8 hours per day
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