Customer Service Representative
1 week ago
Job Summary:
We are seeking a highly skilled and motivated Customer Service Assistant to join our team at Southern Illinois University. As a Customer Service Assistant, you will be responsible for providing exceptional customer service to our students, faculty, and staff.
Responsibilities:
- Provide customer service to students, faculty, and staff via phone, email, and in-person
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with other departments to resolve customer issues
- Develop and maintain knowledge of university policies and procedures
- Provide support for special events and projects as needed
Requirements:
- High school graduation or equivalent
- Any combination totaling 18 months from the following categories:
- A. Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
- B. College coursework as measured by the following conversion table or its proportional equivalent
What We Offer:
As a Customer Service Assistant at Southern Illinois University, you will have the opportunity to work in a dynamic and diverse environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
To be considered for this position, please submit your application, including your resume and cover letter, through our online application system. We are an equal opportunity employer and welcome applications from diverse candidates.
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