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Guest Services Representative

3 months ago

Houston, Texas, United States Marriott International Full time

Job Overview

POSITION SUMMARY

Facilitate all guest arrivals by verifying reservations, allocating accommodations, and issuing room keys. Handle various payment methods including room charges, cash, checks, debit, or credit. Manage all guest departures, including resolving any outstanding charges or disputes. Respond to, document, and address all guest inquiries, messages, requests, or concerns. Collaborate with Housekeeping to monitor room readiness for check-in. Communicate parking guidelines to guests and coordinate with bell staff or valet as necessary. Provide guests with directions and information about the property and local attractions. Generate daily reports (number of arrivals, departures), identify special requests, and ensure report accuracy. Complete required cashier and closing reports in the system. Process guests' personal checks and traveler's checks. Count cash drawer at the start and end of shifts. Reconcile and deposit receipts according to accounting standards.

Adhere to all company safety and security protocols; report incidents, injuries, and unsafe conditions to management.

Comply with all company policies and procedures; ensure uniform and personal appearance are tidy and professional; maintain confidentiality of proprietary information; safeguard company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; express genuine appreciation to guests.

Communicate with others using clear and professional language; answer phones with appropriate etiquette. Foster and maintain positive working relationships with colleagues. Meet quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as assigned by Supervisors.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No prior work experience required.

Supervisory Experience:
No supervisory experience required.

License or Certification:
None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team


At Westin, we are dedicated to empowering guests to regain control and enhance their well-being while traveling, ensuring they can be the best version of themselves.

To fulfill the brand mission of becoming the leading wellness brand in hospitality, we require passionate and engaged associates to bring the brand's unique programming to life.

We encourage our associates to embrace their own well-being practices both on and off property.

You are the ideal Westin candidate if you are passionate; you are active and take pride in maintaining your well-being; you are optimistic; you are adventurous.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.