Guest Services Supervisor

3 weeks ago


Houston, Texas, United States Hilton Hotels Corporation Full time

Job Summary: As a Guest Services Supervisor at Hilton Hotels Corporation, you will be responsible for providing exceptional customer service to our guests. Your key responsibilities will include greeting and registering guests, assigning rooms, and ensuring a smooth check-in process.

Key Responsibilities:

  • Greet and register guests, ensuring a warm and welcoming experience.
  • Assign rooms to guests, taking into account their preferences and needs.
  • Issue room keys and provide instructions to bellpersons or guests as necessary.
  • Answer inquiries about hotel services, registration, and local information.
  • Keep accurate records of room availability and guest accounts.

Requirements: To be successful in this role, you will need excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You should be able to multitask and prioritize tasks effectively, while maintaining a high level of customer satisfaction.



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