Airport Operations Manager
3 weeks ago
Join a leading provider of security solutions and services in the aviation industry. As an Operations Manager at ACTS-Aviation Security Inc, you will be responsible for driving best-in-class security, safety, and compliance within your unit. This includes delivering on operational metrics, developing and growing customer relationships, and exceeding financial targets.
Key Responsibilities:- Define staffing schedules, manage labor hours, and work with HR to ensure full staffing and minimize overtime.
- Drive year-over-year productivity improvement in your station.
- Ensure effective working relationships with local unions and minimize employee relation issues.
- Implement the ACTS-Aviation Security safety program within the station, meeting regulatory requirements.
- Capture all potential revenue opportunities across the existing customer base.
- Oversee and continually develop security measures.
- Develop and maintain strong relationships with airlines, catering companies, and airport staff, expanding operations in multiple locations within the airport.
- Work with Regional HR Manager to recruit, hire, and retain high-quality Security and Cargo Screening Agents.
- Monitor training and ensure all employees are up-to-date in their training.
- Coordinate annual training programs.
- Review and analyze daily reports to address performance gaps to budget.
- Discipline employees as necessary.
- Maintain all provisions, regulations, procedures, and processes in the current collective bargaining agreement.
- Provide coaching, development, and performance reviews to Security and Cargo Screening Agents.
- Ensure and maintain all security-related records as indicated by local Airline Customers, TSA, and other Governmental Agencies.
- First point of contact in addressing compliance issues raised by customers or TSA, preparing incident reports to ensure problems are addressed and allow for effective defense of any penalties.
- Ensure all Government, Customer, Airlines, and local requirements are met.
- Report daily, weekly, and monthly activities to the appropriate members of management.
- Conduct and ensure all training and orientation are provided to employees.
Requirements:
- Strong operational management experience (5-10 years), preferably in airport operations.
- At least 5 years at the management level or equivalent.
- Experience in cargo and warehouse management.
- Experience managing in a union environment.
- Operational experience building and growing a business or service line.
- Preferred: Federal security experience, i.e., FAA or TSA; experience in the airline/airport industry; security experience, i.e., law enforcement, military police, corporate security, etc.
Skills:
- Excellent leadership and presentation skills.
- Strong PC computer skills, including Word, Excel, Outlook, and familiarity with the Internet.
- Business acumen.
Equal Opportunity Employer: ACTS-Aviation Security Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.
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