Office Support Specialist

2 days ago


Camp Verde, Arizona, United States Northern Arizona Healthcare Corporation Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Northern Arizona Healthcare Corporation. The successful candidate will be responsible for providing administrative support to our medical office, ensuring seamless day-to-day operations and exceptional patient experience.

Key Responsibilities
  • Administrative Support
    • Provide exceptional customer service to patients, staff, and providers
    • Manage and maintain accurate and up-to-date patient records
    • Coordinate and schedule appointments, procedures, and tests
    • Process and manage patient payments, insurance claims, and billing
    • Perform data entry, reporting, and other administrative tasks as needed
  • Patient Experience
    • Anticipate and respond to patient needs in a timely and professional manner
    • Communicate effectively with patients, staff, and providers to ensure seamless care coordination
    • Provide education and support to patients on medical procedures, treatments, and health-related topics
  • Finance and Insurance Authorization
    • Verify patient insurance eligibility and benefits
    • Process and manage patient payments, including co-pays, deductibles, and co-insurance
    • Ensure accurate and timely billing and reimbursement
  • Communication and Collaboration
    • Develop and maintain effective relationships with patients, staff, and providers
    • Communicate clearly and concisely with all stakeholders
    • Participate in team meetings and contribute to process improvements
  • Compliance and Safety
    • Ensure compliance with regulatory requirements, company policies, and industry standards
    • Report any safety incidents or concerns to management
    • Participate in training and education programs to maintain knowledge and skills
Requirements
  • Education
    • High School Diploma or equivalent required
    • Associate's degree or higher preferred
  • Certifications and Licensures
    • Fingerprint Clearance Card required
    • Fingerprint Clearance Card application number required upon hire
  • Experience
    • Minimum two years of experience in a medical or administrative setting
    • Previous experience with medical software, such as Dimensions, Lawson, or Halogen, preferred


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