Hotel Guest Services Representative

1 day ago


Louisville, Kentucky, United States Staybridge Suites Louisville East Full time
Job Description

Salary: $40,000 - $55,000 per year

We are seeking a highly skilled Front Desk Agent to join our team at Staybridge Suites Louisville East. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay is memorable and enjoyable.

Responsibilities:

  • Provide exceptional customer service to all guests, responding promptly to their inquiries and resolving any issues that may arise.
  • Process guest check-ins and check-outs efficiently, accurately, and in a timely manner.
  • Handle guest requests and complaints in a professional and courteous manner.
  • Collaborate with other departments to ensure seamless communication and delivery of services.
  • Ensure accurate handling of cash and credit transactions, including posting and reconciling charges.

Requirements:

  • Previous customer service experience in a fast-paced environment, preferably in the hospitality industry.
  • Excellent verbal and written communication skills, with the ability to read, write, type, and use basic technology.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a team environment and provide excellent support to colleagues.
  • Availability to work evenings, weekends, and holidays as required.

Benefits:

  • Competitive salary range: $40,000 - $55,000 per year.
  • A comprehensive benefits package, including group insurance, paid time off, and company-matched 401(k) plan.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.


  • Louisville, Kentucky, United States Myriad Hotel Full time

    The Myriad Hotel is seeking a skilled and customer-focused individual to fill the role of Overnight Guest Service Agent - Night Auditor. As a key member of our overnight team, you will be responsible for ensuring exceptional guest experiences, handling guest check-in and check-out processes, and performing night auditing duties.Job Summary:This is an...

  • Hotel Ambassador

    2 days ago


    Louisville, Kentucky, United States Myriad Hotel Full time

    Myriad Hotel Job DescriptionWe are seeking a highly motivated Guest Service Agent to join our team at Myriad Hotel.About the Role:This position involves providing top-notch customer service and creating unforgettable experiences for our guests.Main Responsibilities:Address guest inquiries, requests, and complaints in a timely and professional manner.Maintain...


  • Louisville, Kentucky, United States Staybridge Suites Louisville East Full time

    About InnVenturesInnVentures is a dynamic hospitality company that prides itself on building high-performing teams. With a proven track record of operating over 75 hotels across 20+ states, we have established ourselves as a trusted partner for major hotel brands.


  • Louisville, Kentucky, United States Schulte Companies Full time

    About Schulte CompaniesAt Schulte Companies, we value our guests and strive to provide them with exceptional service.Salary RangeThe estimated salary for this position is between $45,000 and $65,000 per year, depending on experience and location.Job DescriptionContact Center Specialist RoleContact Center Specialists are the primary point of contact for our...


  • Louisville, Kentucky, United States Myriad Hotel Full time

    Job OverviewThe Myriad Hotel is seeking a detail-oriented and reliable Hotel Houseman to join the hospitality team. This role supports the overall cleanliness and maintenance of the hotel, ensuring a pleasant and comfortable experience for guests.


  • Louisville, Kentucky, United States Hyatt Regency Louisville Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.Main ResponsibilitiesGreet and register guests in a friendly and efficient...


  • Louisville, Kentucky, United States Myriad Hotel Full time

    Job Title: Guest Service AgentA rewarding career awaits you as a Guest Service Agent at Myriad Hotel, where you will be the face of our hospitality and create unforgettable experiences for our guests.Estimated Salary: $16 per hourCompany Overview:Myriad Hotel is part of Weyland Ventures, a dynamic real estate development firm known for its innovative...


  • Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time

    Job Overview: We are seeking a talented and experienced Front Desk Agent to join our team at Holiday Inn Express & Suites Louisville Downtown. As a key member of our front office team, you will play a vital role in delivering exceptional guest experiences and driving hotel revenue.About the Position: This role requires a highly organized and detail-oriented...


  • Louisville, Kentucky, United States White Lodging Full time

    Job DescriptionWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at White Lodging. As a Front Desk Agent, you will be the first point of contact for our guests and play a vital role in delivering exceptional service.Responsibilities:Provide top-notch customer service, exceeding guest expectations through...


  • Louisville, Kentucky, United States Aimbridge Hospitality Full time

    **Join Our Dynamic Team:**Courtyard Boulder Louisville is seeking a highly motivated Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our valued guests.**Responsibilities and...

  • Hotel Ambassador

    2 days ago


    Louisville, Kentucky, United States The Seelbach Hilton Full time

    About the Job:The Front Desk Agent is a vital role within our hotel, responsible for providing a warm and welcoming experience for our guests. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for setting the tone for their stay.Key Responsibilities:Check-in and check-out guests efficiently and...


  • Louisville, Kentucky, United States White Lodging Full time

    **Overview of White Lodging:**White Lodging is a hospitality company that develops and operates premium-brand hotels, rooftop bars, and restaurants in top cities.We strive to create an environment where our team members can thrive and grow while delivering exceptional hospitality to our guests.Salary: The estimated salary for this position is $30,000 -...


  • Louisville, Kentucky, United States Myriad Hotel Full time

    As a Guest Environment Specialist, you will be responsible for ensuring the cleanliness and comfort of our guest rooms. This includes:Cleaning and preparing rooms to meet our high standards, including dusting, vacuuming, and sanitizing surfaces.Providing excellent customer service and addressing any guest concerns or requests promptly and professionally.We...


  • Louisville, Kentucky, United States Highgate Hotels Full time

    Job Summary: As a seasoned Hotel Operations Director, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring seamless guest experiences and efficient team management. Your expertise in hospitality operations will drive productivity and excellence in all aspects of hotel management.About Highgate Hotels: Highgate Hotels is a...

  • Night Auditor Role

    1 day ago


    Louisville, Kentucky, United States Myriad Hotel Full time

    The Myriad Hotel is seeking a detail-oriented and customer-focused Overnight Guest Service Professional to join our team. This role will ensure exceptional guest experiences during the overnight hours by providing efficient and attentive service, handling guest check-in and check-out processes accurately, and performing night auditing duties.Job Summary:This...

  • Night Audit Associate

    3 weeks ago


    Louisville, Kentucky, United States Hotel Genevieve Full time

    Company Overview: Bunkhouse is a hospitality company that prides itself on creating unique and memorable experiences for its guests. With a commitment to design, attention to detail, and a focus on community, Bunkhouse has earned a reputation for excellence in the industry.Job Summary: We are seeking a skilled Night Audit Associate to join our team at Hotel...


  • Louisville, Kentucky, United States Hyatt Regency Louisville Full time

    Job SummaryWe are seeking an experienced Hotel Operations Manager to oversee the daily operations of our hotel in downtown Louisville. This role will be responsible for ensuring guest satisfaction and maintaining the efficient operation of the hotel.Key Responsibilities:Supervise and support various departments, including Guest Services, Food & Beverage,...


  • Louisville, Kentucky, United States Myriad Hotel Full time

    At the Myriad Hotel, we're seeking a diligent and detail-oriented Housekeeping Room Attendant Specialist to join our team. The ideal candidate will be responsible for maintaining the cleanliness and overall appearance of guest rooms, ensuring a comfortable and welcoming environment for our guests.Responsibilities:Clean and prepare guest rooms to the highest...


  • Louisville, Kentucky, United States Holiday Inn Louisville Airport - FairExpo Full time

    Job Title: Hotel Shuttle Driver - LouisvilleAbout Us: At Holiday Inn Louisville Airport - Fair/Expo, we strive to provide exceptional service to our guests. We are seeking a reliable and skilled Hotel Shuttle Driver to transport guests between the hotel and various locations in the local area.Job Summary: The Hotel Shuttle Driver will operate a shuttle van...

  • Hospitality Host

    2 weeks ago


    Louisville, Kentucky, United States Myriad Hotel Full time

    Job Opportunity at the Myriad HotelWe are seeking a highly motivated and customer-focused Server to join our team at the Myriad Hotel.About the Role:As a Server, you will be responsible for delivering exceptional guest experiences by providing attentive and personalized service throughout their stay. This includes taking food and beverage orders, serving...