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Case Manager
1 month ago
At BronxWorks, we are committed to providing exceptional support to individuals and families in need. As a Case Manager, you will play a vital role in helping our clients achieve their goals and improve their overall well-being.
Responsibilities:- Provide trauma-informed case management services to clients and their families, focusing on maintaining permanent housing and achieving independence.
- Manage a caseload of approximately 40-50 families, with an average case length of three to six months.
- Conduct regular face-to-face client contacts, including home visits and field work, to ensure clients are receiving the necessary support.
- Develop, review, and adjust service plans collaboratively with clients, covering key areas such as finances, education, employment, health, and mental health.
- Ensure clients have access to public benefits and maintain an active public assistance case, including understanding New York City housing voucher eligibility and re-certification requirements.
- Focus on education as a key area of each case, aiding families in ensuring children are enrolled and attending school, and identifying and addressing barriers to attendance and education.
- Communicate with collateral contacts on clients' behalf, building positive relationships with service providers and submitting referrals to additional service providers as needed.
- Connect clients and their families with community resources and events to boost engagement and support their goals.
- Collaborate with BronxWorks Family Shelter social services staff to identify and recruit potential program participants.
- Participate in bi-weekly supervision with your direct supervisor to support successful case resolution and maximize efficiency in program delivery.
- Engage in ongoing professional development training to improve service delivery and client outcomes.
- Document all interactions with or on behalf of clients, monitoring and documenting progress toward service plan goals.
- Bachelor's degree in a related field.
- Minimum of one year of experience in a related field.
- Proficiency in modern business communications, including personal computers, cell phones, electronic mail, voicemail, facsimile, and copier equipment.
- Strong preference given to candidates proficient in Spanish or French.
- Ability to use a computer for prolonged periods.
- Ability to occasionally lift and/or move up to 10 pounds.
- Ability to stand, walk, or sit for long periods of time.
- Ability to bend and retrieve objects and/or documents.
- Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
- Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.
BronxWorks is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees. If you require reasonable accommodation as part of the application process, please contact us.
