Cocktail Server
2 weeks ago
Cafe Sevilla is seeking a skilled Cocktail Server to join our team. As a key member of our service staff, you will be responsible for providing exceptional customer service, managing tables, and ensuring a memorable experience for our guests.
Responsibilities- Utilize the Club Opening and Closing Checklists to track completion of opening and closing procedures.
- At opening, servers must be standing within their section with a Bottle Service menu, aiming to sell tables/bottles to guests already in the club.
- Ensure every guest has an enjoyable and memorable experience at Cafe Sevilla.
- Deliver exceptional service to VIP Guests, adhering to Sevilla's expectations and following the Steps of Service for Cocktail Servers.
- Interact with customers by taking orders, making recommendations, providing accurate bills, serving drinks, processing payments, and supplying requests in a timely manner.
- Process all payments in accordance with Cafe Sevilla policies, including cash handling, CC processing, and CC/ID verification procedures.
- Encourage additional sales to guests by upselling drinks/bottles, offering additional bottles with appropriate pricing, and promoting table service to guests not already seated.
- Inquire with Management regarding pricing for additional bottles, including any available discounts.
- Handle multiple tables and tasks efficiently.
- Maintain clean and presentable tables and work area, minimizing trash and empty glassware during service hours.
- Exhibit a positive work attitude and friendly demeanor, working well with coworkers and as a team when necessary.
- Limit time out of section to 2 minutes or less, except for retrieving bottles or items.
- Maintain a polished professional appearance in accordance with the Employee Handbook.
- Inform Management of any additional resources needed, if overwhelmed and unable to meet Sevilla's expectations.
- Monitor for underage drinking and report any maintenance, security, or safety issues to a manager.
- Immediately report any harassment by guests or groups displaying offensive language or gestures to Management.
- Recommend process improvements to a manager and participate in implementing approved improvements as necessary.
- Complete all end-of-shift paperwork, including nightly checkout, in accordance with Company Policy.
- Perform other work duties as assigned by a manager.
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