Bilingual Support Manager

3 weeks ago


Austin, Texas, United States VINCI Highways Mobility Solutions Full time
About VINCI Highways Mobility Solutions

VINCI Highways Mobility Solutions is a leading provider of revenue and services management solutions for the transportation industry. Our innovative technology enables us to deliver high-quality services to our clients, ensuring seamless multimodal mobility. As a VINCI Concessions subsidiary, we are committed to technical innovation and promoting a positive mobility experience for all.

We are seeking a highly skilled Customer Service Team Lead to join our team. The ideal candidate will be responsible for providing daily direction and communication to employees, ensuring customer service calls are answered in a timely, efficient, and knowledgeable manner.

Key Responsibilities

- Provide daily direction and communication to employees
- Assist customers in resolving complaints concerning billing or service rendered
- Use judgment to minimize complaints referred to designated managers or departments for investigation
- Administer new hire and continuing training programs
- Assist customers with special problems referred from Customer Service Representatives (CSR), assist with daily close-outs procedures, training, floor supervision
- Assist with recruitment and staff scheduling
- Handle confidential information and assignment of special projects as needed
- Communicate with customers by phone or in person and receive orders for new accounts, changes of account type, change of account payment option, and other changes in service or account information

What We Offer

- Competitive salary range: $70,000 - $90,000 per year
- Opportunity to work with a dynamic team
- Professional development opportunities
- Recognition and rewards for outstanding performance

About You

We are looking for a motivated and results-driven professional who can effectively manage our customer service team. If you have experience in customer service leadership and are passionate about delivering exceptional customer experiences, we encourage you to apply.

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