Bilingual Support Specialist
5 days ago
ViaPlus by VINCI Highways is a leading global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. With a focus on innovation and customer satisfaction, we work together to deliver high-quality products and services, ensuring seamless multimodal mobility for our clients.
We are seeking an experienced Customer Service Representative to join our team. This role involves providing exceptional customer service through various channels, including phone, email, and in-person interactions. The successful candidate will be responsible for resolving customer complaints, answering questions, and providing information about our products and services. A deep understanding of customer needs and a passion for delivering outstanding service are essential for this role.
The ideal candidate will have a minimum of one year of customer service experience, with a proven track record of resolving complex issues and exceeding customer expectations. Bilingual Spanish language skills are required, as well as excellent communication and interpersonal skills. If you are a driven and customer-focused individual who is passionate about delivering top-notch service, we invite you to apply for this exciting opportunity.
Estimated Salary: $50,000 - $65,000 per year.
Job Responsibilities
This role involves:
- Delivering exceptional customer service through various channels.
- Addressing customer complaints and inquiries in a timely manner.
- Providing clear and concise information about our products and services.
- Maintaining accurate records of customer interactions.
Key Skills and Qualifications
To succeed in this role, you will need:Excellent customer service skills.Bilingual Spanish language skills.Strong communication and interpersonal skills.A minimum of one year of customer service experience.A proven track record of resolving complex issues.
Opportunities for Growth and Development
We offer ongoing training and support to help you develop your skills and advance your career. As a member of our team, you will have access to opportunities for professional growth and development, helping you to achieve your goals and reach new heights.
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