Exceptional Customer Experience Director

4 weeks ago


Papillion, Nebraska, United States H&H Automotive Full time

Company Overview: H+H Automotive is a family-owned and operated business since 1930, serving the Omaha, Nebraska, and surrounding communities.

Salary: $16/hour

Job Description: We are seeking a Customer Service driven Team Member to create a Best-In-Class experience for our Customers as the Director of First Impressions. This role involves providing a Friendly & Bubbly first impression for our Guests, ensuring their visit to our dealership is positive, whether they visit our Sales, Service, or Parts Departments.

Responsibilities:

  • Maintain ALL Customer areas according to the Director of First Impressions Host & Receptionist Hospitality Checklist.
  • Establish and maintain a friendly, professional relationship with Customers and Associates.

Qualifications - What You Need to be Successful:

  • Excellent verbal, and nonverbal communication skills.
  • High energy, partnered with a positive attitude.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Customer experience preferred.
  • Ability to speak effectively before groups of Guests or Associates of H+H.
  • Ability to perform basic mathematical skills at a high school level.
  • Perform bending, pushing, climbing, leaning, twisting, reaching, kneeling, crouching, standing, walking, and other maneuvers associated with the position.
  • Ability to lift up to 15 lbs. throughout the day.
  • Must have High School Diploma or General Education Degree (GED).

The Schedule:

  • Part Time: Monday and Wednesday 4 pm to 8 pm or Tuesday and Thursday 4 pm to 8 pm and Rotating Saturday coverage 8 am to 6 pm.

About H+H Automotive:

  • Best Places to Work in Omaha.
  • Presidents Awards winner.
  • Mentor Program available.
  • Ideal Team Player Culture.
  • Growth opportunities.
  • Brand-New State-of-the-Art Facility at Steel Ridge now open.
  • Family-owned dealership.

Benefits:

  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Long-Term Disability
  • Life Insurance
  • Accident Coverage
  • Critical Illness
  • Flexible Spending Account
  • 401k with Company Match

Why Work With Us:

We make the lives of our Clients and Associates better by providing a Best-in-Class experience for all.



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