Master Coffee Shop Operations Manager

4 weeks ago


Papillion, Nebraska, United States Dunkin' - Franchisee Of Dunkin Donuts Full time

About Us


Dunkin', a franchisee of Dunkin' Donuts, is a leading coffee retailer with a fast-paced, high-energy environment where you get to interact with loyal customers every day. We care about our employees and customers, offering delicious coffee, donuts, and breakfast goods while also providing career opportunities, competitive pay, and flexible schedules.



Job Overview

We are seeking a Shift Leader who will coach Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. The Shift Leader will set goals, provide job assignments, and motivate others providing timely feedback.


The Shift Leader is responsible for ensuring Brand standards are met throughout the shift, including preparation of food and beverages. They will communicate shift priorities, goals, and results to restaurant team members, coach restaurant team members as needed, and support the training of restaurant team members.


The Shift Leader will also perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift, communicate clearly with the next Shift Leader to help prepare him/her for the shift, and ensure Food Safety standards are met.


In addition, the Shift Leader will manage Inventory throughout the shift, provide great guest service, and coaches restaurant team members to do the same. They will also schedule restaurant team members for shifts, manage cash over/short during the shift, and ensure restaurant team members are following cash franchisee management policies.


The Shift Leader will work well with others in a fast-paced team environment, be on time, demonstrate honesty, and a positive attitude, and be willing to learn and adapt to change. They will also have the ability to assist with training, problem-solving, and motivating others.


Benefits include competitive pay, flexible scheduling, a fun work environment, closed by 7 pm, no fryers or grease, employee discounts, incentives, unlimited advancement opportunities, and tuition reimbursement.


Requirements include basic computer skills, fluency in spoken and written English, and previous leadership experience in retail, restaurant, or hospitality. The Shift Leader must also be able to stand on their feet, perform repetitive motion, lift objects up to 60 lbs, wear a headset, and work in a small space.


We offer a competitive salary of $15-$18 per hour, depending on experience. If you are passionate about results, have excellent guest satisfaction, service speed, and product quality skills, and are looking for a challenging and rewarding role, we encourage you to apply.


Please note that the employee must have a Food Handlers Permit or be willing to obtain one. We are an equal opportunity employer and welcome applications from diverse candidates.


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