Creative Specialist
1 week ago
Michaels Inc. is a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada.
Job SummaryWe are seeking a skilled Creative Specialist to join our team. As a key member of our seasonal staff, you will be responsible for delivering an exceptional customer experience, helping customers shop, locate products, and providing solutions. You will also be involved in completing truck unloading, merchandise duties, and maintaining store recovery standards.
Responsibilities- Customer Service: Provide friendly customer service, help customers shop, locate products, and provide solutions.
- Checkout Experience: Ensure all customers receive a fast and friendly checkout experience; execute cash handling to standards.
- Omni Channel Processes: Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments, educate customers on the Voice of Customer (VOC) survey, and assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Merchandise Recovery: Participate in the truck unload, stocking, and planogram (POGs) processes, responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
- Store In Stock Optimization: Perform Store In Stock Optimization (SISO) and AD set duties as assigned, support shrink and safety programs, adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time, move throughout the store, regular bending, lifting, carrying, reaching, and stretching.
We offer a competitive salary, health insurance, paid time off, tuition assistance, generous employee discounts, and more.
Estimated Salary$14.00 - $16.00 per hour, based on location and experience.
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