Family Support Advocate

2 days ago


Long Island City NY USA, United States Live On NY Full time
Join LiveOnNY as a Family Support Advocate - Suffolk County

We are seeking a compassionate and skilled Family Support Advocate to join our team in Suffolk County. As a Family Support Advocate, you will play a critical role in supporting families through the organ donation process, providing bereavement support, and facilitating donation opportunities.

Responsibilities:
  • Deliver high-quality bereavement support to potential donor families, providing comfort and guidance during a difficult time.
  • Facilitate donation opportunities by keeping hospital staff informed and collaborating with key stakeholders.
  • Offer donation options and educate potential donor families about the process, ensuring they are empowered to make informed decisions.
  • Assess families' understanding of grave prognosis and brain death declaration, providing support and guidance as needed.
  • Support donor families through the donation process, including attending OR in Donation After Circulatory Death Donation (DCDD).
  • Collaborate with hospital personnel, LiveOnNY staff, and clinical staff to evaluate and determine the best time to discuss donation opportunities with potential donor families.
  • Document donor-related activities accurately and timely, adhering to established policies and procedures.
Qualifications:
  • Bachelor's degree preferred (not required)
  • Relevant working experience in patient services, relations, or navigation, sales, motivational interviewing, child life specialist, EMT/paramedic, customer service representative, crisis management, substance abuse counselor, health administrator, community case worker, social worker, or nursing (LPN)
  • Certification or license in nursing, social work, grief counseling, or crisis intervention preferred
Preferred Skills:
  • Ability to connect with an audience and communicate effectively
  • Strategic planning and public speaking skills
  • Active listening and collaboration with multi-faceted professionals
  • Humility, adaptability, and receptiveness
  • Ability to grasp new concepts quickly and problem-solve
  • Highly organized and able to understand medical terminology
  • Emotional intelligence and mindfulness
  • Ability to set professional boundaries and persuade others
  • Empathy and outstanding communication skills
What We Offer:
  • Competitive salary and comprehensive benefits package
  • 403(b) deferred annuity
  • Medical, vision, dental, and life insurance
  • Tuition reimbursement
  • Paid time off
  • Pet insurance
  • Cellular plan discounts
  • Auto insurance discounts


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