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Operations Team Leader

2 months ago

Opelika, Alabama, United States Joann Full time

Company Overview

JOANN Distribution & OMNI Fulfillment Centers leverage advanced methodologies and cutting-edge technology to establish a premier inventory distribution framework. Our focus is on managing the product flow to our extensive network of retail locations. Our Team Members prioritize quality and efficiency to guarantee that JOANN products—from textiles to home decor—are delivered securely and punctually to our stores.

Position Summary

The Operations Supervisor at our Distribution Center (DC) is tasked with strategizing and overseeing workload distribution for a designated department or sector within the DC. This role involves guiding team members towards peak performance, achieving essential performance metrics and objectives, while ensuring adherence to company policies and maintaining a customer-centric approach. The Supervisor will lead a team of DC Team Members, ensuring that training and performance meet company standards. Under the general supervision of a Manager, this position will plan, organize, and direct warehouse operations for the assigned Operations Team, which may encompass selection, shipping & receiving, and other related functions.

Key Responsibilities

  • Oversee performance activities to ensure daily objectives and priorities are achieved while upholding quality and safety standards. Assess Team Member performance and adjust priorities as necessary to meet daily targets.
  • Facilitate effective communication across all organizational levels to enhance efficiency in work processes and foster a positive work atmosphere. Collaborate with peers and management to ensure smooth production flow.
  • Conduct comprehensive training sessions with Team Members to promote optimal performance. Provide continuous mentorship and development opportunities for existing staff.
  • Implement and uphold DC company policies and procedures.
  • Perform additional duties as assigned.

Supervisory Duties

Manage a team within the DC Operations, executing performance management for team members.

Qualifications

Education: Minimum of a High School Diploma or equivalent.

Experience: A minimum of 3-5 years in a supervisory role is required, preferably in a high-volume, fast-paced distribution center or manufacturing environment.

Working Conditions

  • Ability to stand or walk on concrete for extended periods.
  • Capability to climb metal stairs and/or ladders.
  • Proficient in operating a computer and other office equipment.
  • Physical agility to sit, stoop, bend, kneel, crouch, reach, push, pull, and twist.
  • Ability to lift and move up to 65 lbs. unassisted and 75 lbs. with assistance.

Knowledge, Skills & Abilities

  • Exceptional interpersonal skills with the ability to collaborate across functions.
  • Strong problem-solving capabilities.
  • Proficient in conflict management and resolution.
  • Ability to coach and develop team members for continuous improvement.
  • Excellent time management and organizational skills.
  • Strong focus on results and analytical abilities.
  • Familiarity with Microsoft Suite, Google Suite, Kronos, and SAP EWM.