Team Lead

3 days ago


Opelika, Alabama, United States Rack Room Shoes Full time
Job Description

The Team Lead plays a crucial role in ensuring the smooth operation of the store, overseeing daily tasks, and maintaining compliance with company policies and procedures.

Key Responsibilities
  • Provide leadership and guidance to store staff, promoting a positive and productive work environment.
  • Assume full responsibility for store operations in the absence of the Store Manager and Assistant Manager.
  • Consistently strive to meet and exceed sales, service, and operational objectives.
  • Manage customer issues with a sense of urgency and ensure customer satisfaction.
  • Perform POS terminal transactions in accordance with policy and procedure.
  • Manage sales, discounts, and refunds, as well as loyalty programs.
  • Oversee open and closing procedures, inventory control, and shipping and receiving.
  • Conduct physical inventory and maintain sales floor merchandising and visual presentation standards.
  • Manage payroll control, including scheduling, payroll budget compliance, and time and attendance.
  • Develop and train direct reports, utilizing available training tools and reinforcing customer service standards.
  • Collaborate with Loss Prevention to protect and control company assets.
Requirements
  • An approved background check.
  • Effective verbal and written communication skills.
  • Managerial and organizational skills.
About Rack Room Shoes

Rack Room Shoes is a family footwear retailer offering a wide selection of nationally recognized brands and exclusive private brands. We strive to provide an excellent customer shopping experience and promote a positive work environment.


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