Customer Service Representative
2 weeks ago
We are seeking a highly skilled and detail-oriented Customer Support Associate to join our team at Aerotek. The successful candidate will be responsible for providing exceptional customer service to our contract employees, clients, and sales teams in the areas of human resources, accounting, and administrative support.
Key Responsibilities- Ensure front office customer service, including telephone and reception desk support.
- Complete internal payroll and manage timecard audits and collections.
- Manage the distribution and explanation of expected and actual commission numbers.
- Resolve all spread and commission-related issues.
- Ensure timely submission of timecards for AHCS exception accounts.
- Manage the Unemployment Process, including claims and hearings.
- Manage the Worker's Compensation Program, including education, filing claims, and alternate light duty locations.
- Process payroll, including sorting, stuffing, and mailing.
- Resolve all payroll and invoicing issues.
- Manage all filing and ensure an adequate supply of Pre Employment Packets.
- Complete pre-employment paperwork with contractors.
- Manage contractor and internal benefits programs.
- Ensure accurate and timely entry of starts and finishes in PeopleSoft.
- Audit New Starts reports.
- Manage the HR folder process.
- Sell Direct Deposit or electronic deposit and CashPay to all contractors and clients.
- Manage the use of DHL or FEDEX.
- Ensure timely processing of Tax Credit Forms.
- Ensure adequate levels of administrative and galley supplies.
- Manage P Card account.
The Customer Support Associate will be responsible for ensuring that the highest level of customer service is provided to our internal and external customers and employees. This will involve carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
QualificationsTo perform this job successfully, the individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
- Bachelor's degree in Human Resources, Business, or Accounting preferred.
- 2+ years of experience in a customer service-related position.
- Ability to prioritize, organize, problem-solve, and meet deadlines and goals.
- Ability to communicate effectively and provide proper follow-up.
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