Senior Financial Counselor

3 days ago


New Orleans, Louisiana, United States Ochsner Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior Financial Counselor to join our team at Ochsner Health. As a Senior Financial Counselor, you will play a critical role in assisting patients with all billing inquiries and providing exceptional customer service.

Key Responsibilities
  • Assist patients with billing inquiries and provide accurate information regarding their accounts or services.
  • Serve as a liaison between patients, providers, and external departments to ensure that charges are applied appropriately and account balances are resolved within the prescribed period.
  • Plan, organize, and prioritize work to discuss with patients the importance of their financial responsibility and educate them on various available assistance options.
  • Ensure appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided.
  • Provide Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.
Requirements
  • High School diploma or equivalent required; Bachelor's degree preferred.
  • 2 years of customer service, healthcare, or office experience required; 1 year in a healthcare business office preferred.
  • Collections/Customer Service Experience and proficiency in Word, Excel, and PowerPoint required.
  • Bilingual a plus.
Preferred Qualifications
  • 1 year in a healthcare business office.
  • Collections/Customer Service Experience.
  • Proficient in Word, Excel, and PowerPoint.
  • Bilingual.
What We Offer

Ochsner Health offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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