Medical Support Specialist

5 days ago


Minneapolis, Minnesota, United States Medtronic Full time
About the Job

We are seeking a Medical Support Specialist to join our team. In this role, you will provide device education and product support for technical and non-technical aspects of Neuromodulation products. You will be responsible for documenting all customer contacts and potential complaints for trending and FDA reporting.

Responsibilities may include:
  • Representing the company to external and internal customers, answering product-related questions, and connecting customers to appropriate support or field staff.
  • Delivering day-to-day objectives with direct impact on achievement of results, including adherence to service levels and customer satisfaction implications.
  • Providing contact center support as defined by the weekly staffing schedule.
  • Requires full job knowledge of systems and procedures obtained through prior work experience or training.


This is an exciting opportunity to work in a dynamic and innovative environment. If you have a passion for delivering exceptional customer service and supporting medical devices, we encourage you to apply.

What We Offer

As a Medical Support Specialist at Medtronic, you can expect a competitive salary range of $34,800 - $52,200 per year, plus a comprehensive benefits package, including health insurance, dental insurance, vision insurance, and 401(k) matching.

Requirements

To be successful in this role, you will need to have:
  • A minimum of 2 years of relevant customer service experience.
  • Excellent verbal and written communication skills.
  • The ability to work independently and as part of a team.


We are an equal opportunities employer and welcome applications from diverse candidates.

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