Technical Support Specialist
7 hours ago
Quinsite is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our organization, you will play a crucial role in driving growth through technical support.
Key Responsibilities:- Support Ticket Management and Resolution
- Intake, analyze, and accurately resolve tickets
- Communicate with clients on support ticket questions and/or resolution
- Identify trends based on tickets and present suggestions for improvement
- Technical Interactions
- Self QA to ensure intended results and acceptable performance impact
- Engage with the live production environment
- Navigate Complex architecture across multiple products
- Troubleshoot technical issues utilizing SQL Server, Tableau, and other platforms/tools
- Process Improvement
- Standardize and update SOP's for how to resolve common requests
- Identify opportunity for process improvement both internally and externally
- Coordinate with other departments as needed to drive improvements
- Manage internal projects via software development lifecycle, as needed
- 4+ years in a data analyst role with heavy usage of SQL
- 4+ years SQL experience
- Affinity for interacting with and exploring data
- Strong communication skills, comfortable asking for guidance and clarification as needed
- Ability to manage time when juggling multiple concurrent, competing priorities
- Ability to work independently and remote
- Ability to maintain a high level of quality of work
- Ability to quickly learn and adapt to new system, processes, and standards
- Demonstrate proficiency with technical tools/applications (SQL, Tableau, etc.)
- Experience with Tableau, Mirth, MS-SSIS, MS-SSMS
- Knowledge of Healthcare industry
- 100% Remote work- This role can be remote (home-based) within the US
- Health, dental, and vision coverage
- Employer-Paid Short Term Disability & Optional LTD
- 401(k) plan with employer match
- Flexible Paid Time Off + Company Holidays
- Generous Parental Leave benefits
- Annual Salary $65,000 - $75,000
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