Technical Support Specialist

7 hours ago


SaintAubinsurGaillon, Normandie, United States Quinsite Full time
Job Title: Technical Support Specialist

Quinsite is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our organization, you will play a crucial role in driving growth through technical support.

Key Responsibilities:
  • Support Ticket Management and Resolution
    • Intake, analyze, and accurately resolve tickets
    • Communicate with clients on support ticket questions and/or resolution
    • Identify trends based on tickets and present suggestions for improvement
  • Technical Interactions
    • Self QA to ensure intended results and acceptable performance impact
    • Engage with the live production environment
    • Navigate Complex architecture across multiple products
    • Troubleshoot technical issues utilizing SQL Server, Tableau, and other platforms/tools
  • Process Improvement
    • Standardize and update SOP's for how to resolve common requests
    • Identify opportunity for process improvement both internally and externally
    • Coordinate with other departments as needed to drive improvements
    • Manage internal projects via software development lifecycle, as needed
Requirements:
  • 4+ years in a data analyst role with heavy usage of SQL
  • 4+ years SQL experience
  • Affinity for interacting with and exploring data
  • Strong communication skills, comfortable asking for guidance and clarification as needed
  • Ability to manage time when juggling multiple concurrent, competing priorities
  • Ability to work independently and remote
  • Ability to maintain a high level of quality of work
  • Ability to quickly learn and adapt to new system, processes, and standards
  • Demonstrate proficiency with technical tools/applications (SQL, Tableau, etc.)
Preferred:
  • Experience with Tableau, Mirth, MS-SSIS, MS-SSMS
  • Knowledge of Healthcare industry
Benefits:
  • 100% Remote work- This role can be remote (home-based) within the US
  • Health, dental, and vision coverage
  • Employer-Paid Short Term Disability & Optional LTD
  • 401(k) plan with employer match
  • Flexible Paid Time Off + Company Holidays
  • Generous Parental Leave benefits
  • Annual Salary $65,000 - $75,000


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