Instructional Support Specialist

3 weeks ago


SaintAubinsurGaillon, Normandie, United States University of North Carolina Full time
Job Summary

The University of North Carolina at Chapel Hill is seeking a highly skilled Instructional Support Technician to join its School of Nursing team. As a key member of the faculty and staff, you will provide technical support for educational technologies, audio-visual equipment, and software during classes. Your expertise will also be utilized to support users with the Learning Management System (LMS), Content Management System (CMS), and other school-supported software.

Key Responsibilities
  • Assist with LMS and other educational technology technical support requests
  • Troubleshoot hardware and software issues within classrooms and conference rooms
  • Record support requests from users for documentation purposes
  • Audit existing instructional support materials, SharePoint sites, and documentation for accuracy
  • Perform other projects and duties as assigned
Requirements

To be successful in this role, you will need:

  • Graduation from high school and one year of experience in a technology-related field
  • Experience with Windows, MacOS, and iOS operating systems
  • Microsoft 365 applications
  • Computer and peripheral troubleshooting experience
Preferred Qualifications

Experience with LMS platforms such as Canvas, Blackboard, Moodle, Sakai, or similar

Virtual meeting experience, including knowledge of extended features such as cloud recording, breakout rooms, and live transcription

Special Requirements

Ability to lift 50 lbs. with or without reasonable accommodation



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