Restaurant Operations Manager

3 days ago


Gilroy, California, United States WKS Restaurant Group Full time

Job Summary:

WKS Restaurant Group is seeking a highly skilled Restaurant Operations Manager to oversee the day-to-day operations of our restaurants. The successful candidate will be responsible for ensuring seamless service delivery, maintaining high standards of food quality, and driving sales growth.

Key Responsibilities:

  • Shift Operations: Supervise restaurant staff during assigned shifts, prioritize tasks, and direct employees to ensure efficient service delivery.
  • Crew Management: Coach, counsel, and discipline staff as needed, ensuring positive employee relations and maintaining a harassment-free work environment.
  • Inventory Management: Account for and manage company funds, conduct safe audits, and maintain accurate records of sales, inventory, and cash handling.
  • Customer Service: Ensure exceptional customer experience, resolve guest complaints, and maintain high service standards.
  • Training and Development: Orient and train new staff members, cross-train existing employees, and promote a culture of continuous learning.
  • Quality Control: Maintain high standards of food quality, prevent food shortages, waste, and theft, and ensure compliance with company procedures.

Requirements:

  • Age: At least 18 years old
  • Language Skills: Fluent in English, with basic math skills and computer proficiency
  • Education: High school diploma or equivalent, with a valid driver's license and reliable transportation
  • Skills: Basic computer skills, ability to lift up to 40 lbs, and effective communication with customers
  • Experience: Previous experience in restaurant management or a related field, with a proven track record of analytical and problem-solving skills

Physical Requirements:

  • Mobility: Extensive standing, reaching, and walking, with occasional bending and lifting
  • Environmental Factors: Exposure to heat, steam, smoke, and cold, with the ability to work in a fast-paced environment

Estimated Salary: $22.50 - $32.50 per hour, based on location and experience.



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