Service Desk Advisor

2 weeks ago


CharentonduCher, Centre-Val de Loire, United States Pep Boys Full time
Job Title: Service Desk Advisor

We are looking for a skilled Service Desk Advisor to join our team at Pep Boys. This is a full-time opportunity with an estimated salary of $42,000 - $58,000 per year, depending on experience.

Job Description:

The Service Desk Advisor will serve as the primary point of contact for customers, providing expert advice and guidance on vehicle maintenance and repair. You will be responsible for scheduling appointments, building trust with customers, and driving sales growth.

Responsibilities:

As a Service Desk Advisor, your key responsibilities will include:

  • Providing expert product and service knowledge to customers
  • Scheduling appointments and selling parts and services that meet customer expectations
  • Maintaining accurate records of customer interactions and sales transactions
Requirements:

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • One year of related experience in the automotive service environment
  • Strong communication and problem-solving skills
About Our Company:

Pep Boys is a leading provider of vehicle maintenance and repair services, dedicated to delivering exceptional customer experiences. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.


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