Customer Engagement Specialist

4 weeks ago


CharentonduCher, Centre-Val de Loire, United States Pep Boys Full time
About the Role: We are seeking a skilled Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer experiences and ensuring the efficient operation of our service department.

**Responsibilities:**
  • Provide outstanding customer service and support to customers on the phone and in-store.
  • Schedule appointments and manage work orders to meet customer needs.
  • Assist with various aspects of customer care, work order assistance, facility maintenance, and Outside Purchase ordering.
  • Participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Maintain accurate records and follow company policies and procedures.


**Requirements:**
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.


The estimated salary for this position is $50,000 - $65,000 per year, depending on location and experience.

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