Customer Engagement Specialist

3 weeks ago


CharentonduCher, Centre-Val de Loire, United States Pep Boys Full time
Based at Pep Boys, you will have the opportunity to work in a dynamic and customer-focused environment where you can make a real difference. As an Automotive Service Advisor, you will be responsible for providing exceptional customer service, building trust through expert product and service knowledge, and driving business growth. With a competitive salary of $45,000 - $55,000 per year, depending on experience, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off, this is an excellent opportunity to advance your career and achieve your goals.

About the JobYou will be the primary point of contact for customers on the phone and in-store, providing expert product and service knowledge to build trust and drive sales. You will work closely with our management team to identify and address customer concerns, capitalize on sales opportunities, and improve overall customer satisfaction. Your strong communication skills, attention to detail, and ability to multitask will be essential in meeting customer expectations and exceeding sales targets.

Responsibilities
  • Engage with customers, schedule appointments, and provide expert product and service knowledge to build trust and drive sales.
  • Manage work orders, ensure timely completion of services, and maintain a safe and healthy work environment.
  • Work closely with the management team to identify and address customer concerns, capitalize on sales opportunities, and improve overall customer satisfaction.
  • Participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

Requirements
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment preferred.
  • Strong verbal communication skills and ability to work effectively in a fast-paced environment.
  • Ability to work Days, Nights, Weekends, Holidays.

What We OfferWe offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our ongoing training and development opportunities will help you grow your career within our organization. Apply now to become part of our team

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