HVAC Operations Manager
1 week ago
Clarion Home Services Grp. is seeking a seasoned HVAC Service Manager to oversee our service operations and drive customer satisfaction. As a key member of our team, you will be responsible for leading a team of technicians, ensuring efficient service delivery, and maintaining a high level of technical expertise in HVAC systems.
Key Responsibilities:- Team Leadership: Manage and motivate a team of HVAC service technicians, providing guidance, training, and support to ensure high performance and customer satisfaction.
- Service Operations: Oversee day-to-day service operations, including scheduling, dispatching, and monitoring service calls to meet customer expectations and service level agreements.
- Technical Expertise: Utilize your in-depth knowledge of HVAC systems to troubleshoot complex issues, provide technical support to technicians, and ensure efficient service delivery.
- Customer Service: Maintain a focus on customer satisfaction by addressing customer inquiries, resolving complaints, and ensuring service excellence at every interaction.
- Inventory and Resource Management: Manage inventory levels, equipment, and resources to optimize service efficiency and minimize downtime.
- Compliance and Safety: Ensure compliance with industry regulations, company policies, and safety standards to maintain a safe working environment for employees and customers.
Requirements:
- Proven experience in HVAC service management or a similar role, demonstrating leadership capabilities and technical proficiency.
- Strong understanding of HVAC systems, components, and operations, with the ability to troubleshoot and resolve technical issues effectively.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, technicians, and internal stakeholders.
- Leadership qualities, including the ability to motivate and inspire a team, foster a collaborative work environment, and drive continuous improvement.
- Organizational skills and the ability to prioritize tasks in a fast-paced environment to meet service deadlines and customer expectations.
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