Customer Service Representative

2 weeks ago


Appleton, Wisconsin, United States Werner Electric Full time

**Customer Service Representative - Construction**

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at Werner Electric Supply. As a key member of our sales and service team, you will be responsible for providing exceptional customer service to our construction industry clients.

**Key Responsibilities**

• Build and maintain strong relationships with customers through effective communication and problem-solving skills

• Process customer requests and convert them into bids and/or orders in a timely and efficient manner

• Utilize various portals and websites to navigate quick and accurate responses to customer inquiries

• Provide product documentation and specifications to customers as needed

• Review daily reports to manage open orders and bids in process

• Collaborate with internal teams, including sales, purchasing, and product management, to ensure seamless customer service

• Develop and maintain strong vendor partnerships to negotiate pricing and benefits for customers

• Interface with purchasing department for special orders, pricing, and inventory management

• Work closely with warehouse team to resolve customer feedback and issues related to product deliveries

• Participate in quality initiatives and improvements to enhance customer satisfaction

• Adhere to safety practices and procedures

**Requirements**

• High school diploma or equivalent required; associate's degree in a related field preferred

• 3-5 years of professional customer service experience in a corporate setting required

• Microsoft Office proficiency required

• Strong communication and problem-solving skills

• Ability to work in a fast-paced environment and prioritize multiple tasks

**What We Offer**

• Competitive compensation and benefits package

• Opportunities for career growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

**Equal Opportunity Employer**

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.



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