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Customer Service Representative

2 months ago

Appleton, Wisconsin, United States Werner Electric Full time

**Job Summary**

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Werner Electric Supply. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities**

• Build and maintain strong relationships with customers to ensure their needs are met and exceeded

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Collaborate with internal teams to provide solutions and support to customers

• Develop and implement strategies to improve customer satisfaction and retention

• Stay up-to-date on industry trends and developments to provide expert advice and guidance to customers

• Work closely with sales and marketing teams to identify new business opportunities and develop sales strategies

• Provide training and support to new employees to ensure a smooth onboarding process

• Participate in continuous improvement initiatives to enhance customer service and sales processes

**Requirements**

• 3-5 years of experience in customer service or sales

• Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks

• Proficiency in Microsoft Office and other software applications

• High school diploma or equivalent required; associate's degree in a related field preferred

**What We Offer**

• Competitive salary and benefits package

• Opportunities for career growth and professional development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

• Comprehensive training and support to ensure success

**About Werner Electric Supply**

Werner Electric Supply is a leading distributor of electrical products and solutions. We are committed to providing exceptional customer service and support to our clients, and we are seeking a highly skilled and experienced Customer Service Representative to join our team.