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Customer Service Representative

2 months ago


Appleton, Wisconsin, United States Matt Holtebeck - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Key Responsibilities
  • Customer Inquiry Management: Respond to and resolve customer inquiries in a timely and professional manner.
  • Client Record Maintenance: Maintain accurate and up-to-date client records, ensuring seamless communication and service delivery.
  • Customer Retention Strategies: Collaborate with our team to develop and implement effective customer retention strategies, enhancing client satisfaction and loyalty.
  • Interdepartmental Coordination: Work closely with other departments to ensure seamless service delivery and exceptional customer experiences.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with clients and team members.
  • Problem-Solving Ability: Demonstrate strong problem-solving skills, with the capacity to handle high-pressure situations and resolve complex customer issues.
  • Customer Service Experience: Preferably, possess prior experience in customer service, with a proven track record of delivering exceptional client experiences.