Customer Service Representative

3 days ago


Cedartown, Georgia, United States Planet Fitness Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness.

Job Summary

The Member Services Representative will be responsible for delivering exceptional customer service to our members, prospective members, and guests. This role requires a strong passion for fitness and health, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive experience at our club.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the neatness and cleanliness of the club, ensuring a safe and welcoming environment for all.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
Requirements
  • High school diploma or equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are essential.
  • Ability to work in a team environment and maintain a positive attitude.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 lbs.

Please note that we will review your application and resume, and if we feel you are qualified, we will contact you for an interview. We look forward to hearing from you



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