Dealer Services Specialist II
3 days ago
We are seeking a highly skilled Dealer Services Specialist II to join our team at Cox Automotive. As a key member of our sales support team, you will be responsible for providing exceptional customer service and fostering lasting relationships with our dealer clients.
Key Responsibilities- Represent the dealer sales lane on sale days and promote Manheim products and services.
- Receive reserve prices from dealers, assign order numbers, represent vehicles on the auction stage, and negotiate conditional bids.
- Work with dealers, managers, and coordinators to ensure vehicles are ready for auction, both in-lane and online.
- Provide training and consultation on our products and services.
- Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary.
- Consult customers on floor prices and market values of vehicles.
- Walk vehicles with account representatives and make recommendations for reconditioning to increase vehicle value.
- Coordinate with recon shops and lot operations to complete vehicle repairs, inspections, and details to ensure vehicles are prepared and ready for sale.
- A high school diploma or GED and 3 years of experience in a related field.
- A valid driver's license.
- Strong communication and interpersonal skills.
- The ability to perform at a high level and adapt within a fast-paced team environment.
- The ability to sit or stand for prolonged periods of time, perform repetitive tasks, and lift up to 15 pounds.
- Vision requirements include being able to see close, far, and in color, judge distances, and adapt to changes in focus.
- 1 to 3 years of auction experience or 2 to 4 years of dealership experience.
- Previous experience in sales support roles.
Mostly indoor but may have exposure to outdoor weather conditions. Moderate noise level.
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