Customer Experience Specialist

6 days ago


Hollywood, Florida, United States Margaritaville Hollywood Beach Full time

Salary: $18 per hour

About Us

Margaritaville Hollywood Beach Resort presents an exciting opportunity for job applicants seeking a vibrant and dynamic hospitality career. Located on the iconic Hollywood Beach Broadwalk in Florida, our resort offers a laid-back, tropical paradise atmosphere with exceptional amenities and renowned guest service.

Job Description

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional guest experiences from check-in to departure. Your warm smile and welcoming attitude will set the tone for a memorable stay, ensuring our guests feel valued and cared for throughout their visit.

Your duties will include:

  • Greeting and welcoming guests with a friendly attitude, creating a positive first impression.
  • Efficiently handling check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Providing information about hotel facilities, services, and local attractions.
  • Responding to guest inquiries and resolving any issues or complaints in a prompt and professional manner.
  • Processing guest payments and maintaining accurate records.
  • Coordinating with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Maintaining the cleanliness and organization of the front desk area.
  • Assisting in administrative tasks, such as answering phone calls and handling reservations.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Prior cash handling experience is necessary.
  • Exceptional communication skills.
  • Very good computer skills.
  • The ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving skills.
  • The ability to multitask and work in a fast-paced environment.
  • Experience in customer service is preferred.
  • Knowledge of hotel or resort operations is a plus.
Benefits

We offer a comprehensive benefits package, including:

  • Three tiers of medical coverage.
  • Dental and vision coverage.
  • 24/7 Teledoc service.
  • Free maintenance medications.
  • Pet insurance.
  • Hotel discounts.
  • Tuition reimbursement.
  • Paid time off (vacation, sick, bereavement, and holidays).
  • A 401(k) match.

At Margaritaville Hollywood Beach Resort, we are committed to delivering exceptional guest experiences and fostering a positive work environment. If you are a motivated and customer-focused individual who is passionate about providing outstanding service, we encourage you to apply for this exciting opportunity.



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