Customer Experience Specialist
6 days ago
Salary: $18 per hour
About UsMargaritaville Hollywood Beach Resort presents an exciting opportunity for job applicants seeking a vibrant and dynamic hospitality career. Located on the iconic Hollywood Beach Broadwalk in Florida, our resort offers a laid-back, tropical paradise atmosphere with exceptional amenities and renowned guest service.
Job DescriptionWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional guest experiences from check-in to departure. Your warm smile and welcoming attitude will set the tone for a memorable stay, ensuring our guests feel valued and cared for throughout their visit.
Your duties will include:
- Greeting and welcoming guests with a friendly attitude, creating a positive first impression.
- Efficiently handling check-in and check-out procedures, ensuring accuracy and attention to detail.
- Providing information about hotel facilities, services, and local attractions.
- Responding to guest inquiries and resolving any issues or complaints in a prompt and professional manner.
- Processing guest payments and maintaining accurate records.
- Coordinating with other departments to fulfill guest requests and ensure a seamless guest experience.
- Maintaining the cleanliness and organization of the front desk area.
- Assisting in administrative tasks, such as answering phone calls and handling reservations.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Prior cash handling experience is necessary.
- Exceptional communication skills.
- Very good computer skills.
- The ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills.
- The ability to multitask and work in a fast-paced environment.
- Experience in customer service is preferred.
- Knowledge of hotel or resort operations is a plus.
We offer a comprehensive benefits package, including:
- Three tiers of medical coverage.
- Dental and vision coverage.
- 24/7 Teledoc service.
- Free maintenance medications.
- Pet insurance.
- Hotel discounts.
- Tuition reimbursement.
- Paid time off (vacation, sick, bereavement, and holidays).
- A 401(k) match.
At Margaritaville Hollywood Beach Resort, we are committed to delivering exceptional guest experiences and fostering a positive work environment. If you are a motivated and customer-focused individual who is passionate about providing outstanding service, we encourage you to apply for this exciting opportunity.
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