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E-Commerce Operations Specialist

1 month ago

Elizabeth, New Jersey, United States Children's Factory Full time
About the Role

We are seeking a highly skilled E-Commerce Operations Specialist to join our team at Children's Factory. As a key member of our e-commerce team, you will be responsible for managing our online sales presence across various platforms, including Amazon and Wayfair.

Key Responsibilities
  • Assist in day-to-day management of Amazon and Wayfair accounts, other marketplace sales channels, and agency partnerships.
  • Support day-to-day marketplace operations, including reporting on weekly/monthly performance and progressing through larger projects in partnership with the department manager.
  • Assist with weekly sales and operational reporting for Amazon and other marketplaces.
  • Partner with internal teams to monitor all e-commerce accounts daily to minimize account downtime, shipment delays, out of stocks, and any issues with content or pricing.
  • Work with our Merchandising teams to ensure product listings are accurate and optimized with high-quality copy, imagery, and videos.
  • Lead ad-hoc projects to drive sales growth and improve operational processes for the e-commerce business.
  • Identify opportunities to maximize product sales on Amazon, Wayfair, and other e-commerce sales channels.
Requirements
  • Familiarity with Amazon Ecosystem and prior experience in e-commerce operations, preferably in a similar role supporting Amazon and/or Wayfair accounts or sales account management experience or education strongly preferred.
  • Demonstrated experience managing shared data sheets in SharePoint and Google Docs.
  • Demonstrated ability to perform assigned tasks in Microsoft Excel and some experience or ability to quickly learn the functions of e-commerce performance dashboards.
  • High energy with a sense of urgency and strong multi-tasking skills to complete tasks promptly.
  • Elevated level of personal and professional integrity.
  • Attention to detail in maintaining required documents and reports.
  • Ability and desire to grow in the position and accept more responsibility.
  • Ability to provide new ideas to improve process efficiency.
  • Ability to build strong relationships with peers and senior leadership.
  • Strong analytical and problem-solving skills.
  • Ability to maintain consistent attendance, arriving on time and prepared for all shifts, meetings, and appointments.