Customer Service Representative

2 months ago


Findlay, Ohio, United States David Roberts - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with our customers, understand their needs, and provide personalized service to ensure their satisfaction.
  • Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues promptly, and provide accurate and friendly service to meet their needs.
  • Insurance Sales and Education: Use a customer-focused approach to educate customers about insurance options, identify their needs, and provide solutions to meet those needs.
  • Communication and Teamwork: Collaborate with other agency team members to ensure seamless communication and efficient service delivery.
Requirements
  • Customer Service Focus: Demonstrate a strong commitment to customer satisfaction and a passion for delivering exceptional service.
  • Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and team members.
  • Problem-Solving: Be proactive in resolving customer issues and finding solutions to meet their needs.
Benefits
  • Competitive Compensation: Earn a competitive hourly rate plus commission/bonus opportunities.
  • Opportunities for Advancement: Grow your career with our agency and take on new challenges and responsibilities.
  • Benefits Package: Enjoy a comprehensive benefits package, including paid time off, health benefits, and more.


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