Front Desk Representative
2 days ago
As a Front Desk Associate at FirstService Residential, you will be responsible for working independently and without direct supervision. You will possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms.
Your Responsibilities- Demonstrate excellent customer service, communication, and time management skills.
- Monitor the Emergency Response System.
- Greet and direct Residents, guests, and invitees.
- Monitor and control Electronic Security Control Systems.
- Respond to emergency situations in a timely and efficient manner.
- Monitor and control access to the building.
- Maintain daily log, records, and forms.
- Resolve and follow-up on all complaints/issues.
- Maintain a safe and secure environment throughout the building/property(s).
- May be assigned other duties by the on-site property manager.
- Follow safety procedures and maintain a safe work environment.
- Other duties as required.
- High school diploma or equivalency preferred.
- College level courses in business or hospitality preferred.
- Two (2) to three (3) years of business experience preferred.
- Computer literacy: command of information system hardware/software is preferred.
- Effective written and verbal communication skills.
- Multiple language fluency is desirable.
- Strong customer service, communication, and interpersonal skills required.
- Ability to lift 30 – 50 lbs.
- Work in an upright standing or sitting position for long periods of time.
- Handle, finger, grasp and lift objects and packages.
- Reach with hands and arms.
- Communicate, receive, and exchange ideas and information by means of the spoken and written word.
- Ability to quickly and easily navigate the property/building as required to meet the job functions
- Complete all required forms.
- Ability to work extended hours and weekends based on project requirements.
- Ability to respond to emergencies in a timely manner.
Morning - 7am - 3pm
Afternoon - 3pm - 11pm
What We OfferAs a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Estimated Salary: $17 per hour
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