Lead Service Specialist

4 weeks ago


Thousand Oaks, California, United States Fitness 19 Full time
Job Title: Lead Service Specialist

At Fitness 19, we're looking for a highly motivated and customer-focused individual to join our team as a Lead Service Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.

Key Responsibilities:
  • Provide outstanding customer service to members and guests, ensuring a positive experience at every touchpoint.
  • Develop and maintain relationships with customers, understanding their needs and preferences.
  • Promote our services and products, highlighting the benefits and value proposition to potential customers.
  • Work collaboratively with the Service Specialist Team to achieve sales goals and club objectives.
  • Stay up-to-date with product knowledge, industry trends, and best practices in customer service.
Requirements:
  • High school diploma or equivalent required; relevant experience in customer service or sales a plus.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work a varied schedule, including evenings and weekends, to support the needs of our members.
  • Basic computer skills and proficiency in CRM software.
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification within 60 days of employment.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A fun and rewarding work experience with a team of like-minded individuals.


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