Help Desk Technician

2 weeks ago


Southlake, Texas, United States M3 Networks Full time
Help Desk Technician I

Are you a problem-solver with excellent communication skills? Do you enjoy working in a fast-paced environment and providing top-notch customer service? We're seeking a skilled Help Desk Technician to join our team at M3 Networks.

Key Responsibilities:
  • Serve as the primary point of contact for customers seeking technical support via phone or email
  • Perform remote troubleshooting and walk customers through the troubleshooting process
  • Update ticket status with customer information and identify potential improvements to procedures
Requirements:
  • Excellent listening and communication skills
  • Driven to succeed and contribute to the company's goals
  • Diligent note-taking and problem-solving skills
  • Passionate about customer service and technical support
  • CompTIA A+ and Network+ certifications a plus
About M3 Networks:

We're a leading IT support and cybersecurity provider in the Dallas Fort Worth area, dedicated to protecting and growing small businesses with best-in-class IT support. Our total compensation and benefits package includes:

  • Salary based on experience, drive, and value to the company (range: $40,000 - $60,000 per year)
  • Ascension plan if applicable
  • 95% company-paid health, dental, life, and vision benefits (value: $4,500 - $15,000 per year)
  • 3% match on IRA or 401K contributions
  • 14+ days of paid time off and two weeks' vacation
  • Company-provided gear
Hiring Process:
  • Submit your application
  • Zoom interview (20 minutes)
  • Technical assessment (30 minutes to 1 hour)
  • In-person interview (1 hour)


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