Desktop Support Technician
7 days ago
We're seeking a highly skilled Desktop Support Analyst I to join our team in the Peoria County area. As a key member of our IT department, you'll play a crucial role in providing top-notch technical support to our end-users.
About the Company:
- DYOPATH is a leading Managed Service Provider (MSP) that delivers innovative IT solutions to businesses.
- We're committed to fostering a culture that promotes accountability, excellence, and exceptional customer service.
Key Responsibilities:
- Analyze and resolve user-reported issues with hardware, software, and company systems.
- Provide technical support to end-users via phone, chat, or face-to-face meetings.
- Keep track of incidents and tasks using our ticketing software.
- Create and maintain knowledge-base articles to empower colleagues.
- Act as a point of contact for 3rd party vendors and technicians.
Requirements:
- Bachelor's Degree in computer science, IT, or a related field, or four years of comparable work experience.
- A+ Certification preferred, but not required.
- Intermediate knowledge of computer hardware and software troubleshooting.
- Working knowledge of MS O365 Suite.
- Strong communication and teamwork skills.
-
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