Desktop Support Technician

7 days ago


Peoria, Arizona, United States DYOPATH Full time
About the Role

We're seeking a highly skilled Desktop Support Analyst I to join our team in the Peoria County area. As a key member of our IT department, you'll play a crucial role in providing top-notch technical support to our end-users.

About the Company:

  • DYOPATH is a leading Managed Service Provider (MSP) that delivers innovative IT solutions to businesses.
  • We're committed to fostering a culture that promotes accountability, excellence, and exceptional customer service.

Key Responsibilities:

  • Analyze and resolve user-reported issues with hardware, software, and company systems.
  • Provide technical support to end-users via phone, chat, or face-to-face meetings.
  • Keep track of incidents and tasks using our ticketing software.
  • Create and maintain knowledge-base articles to empower colleagues.
  • Act as a point of contact for 3rd party vendors and technicians.

Requirements:

  • Bachelor's Degree in computer science, IT, or a related field, or four years of comparable work experience.
  • A+ Certification preferred, but not required.
  • Intermediate knowledge of computer hardware and software troubleshooting.
  • Working knowledge of MS O365 Suite.
  • Strong communication and teamwork skills.


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