Director of Hospitality Operations

4 weeks ago

Wetumpka, Alabama, United States Wind Creek Hospitality Full time
Job Overview

The Director of Hospitality is responsible for overseeing the daily operations of the Hotel, Casino, Housekeeping, and Banquets and Food & Beverage departments at the Property. This includes directing and overseeing the development of departmental procedures, policies, and controls to ensure exceptional guest service and experience.

Purpose

Our commitment to delivering an unparalleled guest experience inspires us to do everything right, have fun, and be the best. We strive to create a sense of belonging and importance for our guests, making them feel valued and appreciated.

Key Responsibilities
  • Develop and implement exceptional guest service standards across all Hospitality departments.
  • Maintain the Casino facilities, rooms, entrances, amenities, and services to meet and exceed guest expectations.
  • Drive business growth by promoting the Property's Casino and Hotel facilities and services.
  • Promote total guest satisfaction by addressing complaints, answering inquiries, and resolving problems.
  • Establish and conduct preventative maintenance and upgrades on all facilities and associated systems.
  • Develop staffing schedules to ensure high service levels and maximum productivity.
  • Conduct performance evaluations and provide coaching and development opportunities for direct reports.
  • Approve daily purchases and expenses within assigned authority.
  • Develop and monitor budgets, and train management on interpreting financial results.
  • Act as liaison between the Property and third-party vendors.
Requirements
  • Bachelor's Degree in Business Administration, Hospitality Management, or related field, and five years of experience in a Management level position.
  • Seven years of previous experience in executive management of a hotel and destination resort, overseeing hotel operations, including front desk and hotel housekeeping.
  • Five years of experience managing multiple shift, food and beverage outlets, specifically Banquet or Convention Services.
  • Previous experience working with third-party companies.
  • Previous hotel experience associated with a four-diamond (or equivalent) rating or higher.
  • Previous hotel experience associated with a gaming environment.
  • Ability to maneuver in all areas of assigned outlets, including all food and beverage service areas.
  • Willingness to work odd and irregular hours, including nights, weekends, and holidays.
  • Willingness to travel and participate in training as recommended or required.
  • Tribal Gaming License (or ability to obtain and maintain a license).
  • Ability to work in a smoke/secondary smoke environment.

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