Cloud Contact Center Solutions Architect

3 weeks ago


Edison, New Jersey, United States Diverse Lynx Full time
Contact Center Solutions

At Diverse Lynx LLC, we are seeking a skilled Cloud Contact Center Solutions Architect to join our team. As a key member of our organization, you will be responsible for designing and implementing cloud contact center solutions that meet the needs of our clients.

Key Responsibilities
• Design and implement cloud contact center solutions using platforms such as Five9, NICE CXone, and Genesys Cloud.
• Collaborate with cross-functional teams to develop and implement Cloud Contact Center (CCaaS) architecture and standards.
• Develop approaches to configure inbound phone numbers and caller ID display for outbound calls.
• Review BYOC (Bring Your Own Carrier) trunks for inbound and outbound voice and collaborate with integration partners to set up SIP trunk over internet.
• Provide API consultancy to enable live chat links on web portals and apps.
• Lead and deliver project-based assignments that encompass system architecture, proof-of-concept, and deployment.

Requirements
• At least one year of experience in cloud contact center design and implementation.
• Strong customer relationship skills and ability to lead customers through successful challenging projects.
• Experience with Cisco Contact Center and Five9 is a plus.

About Us
Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company.

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