Cloud Contact Center Architect

4 weeks ago


Edison, New Jersey, United States Diverse Lynx Full time

Job Title:
Cloud Contact Center Architect

Location:
Not Specified

Duration:
Full-Time

Desired Skills:
Cisco Contact Center | Five9

Job Description :
Design and implement cloud contact center solutions for clients, leveraging expertise in cloud-based platforms such as Five9, NICE CXone, and Genesys Cloud. Key responsibilities include developing solution designs, conducting solution reviews, and ensuring compliance with customer security standards. Additionally, the ideal candidate will have experience in mentoring implementation teams and designing approaches for integrating cloud contact centers with enterprise business applications. Strong customer relationship skills and the ability to lead customers through successful projects are essential. The successful candidate will also be responsible for developing and implementing use cases, creating strategies for go-live support and stabilization, and reviewing performance and capacity requests.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. We promote and support a diverse workforce across all levels in the company.



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