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Loan Operations Associate
2 months ago
Established in 1969, CGB Enterprises, Inc. has built a reputation as a forward-thinking leader in the grain and transportation sectors. Our diverse assets create a robust organization that has celebrated over 50 years of resilience and reliability.
AgriFinancial, a division of CGB Enterprises, Inc., stands out as a leading national agricultural lender, providing a variety of adaptable financial solutions and expertise to assist landowners in reaching their objectives. Supported by CGB and a wide network of capital resources, our committed team of agricultural specialists is dedicated to identifying the optimal solution tailored to your needs.
Do you possess a solid background in customer service and seek a workplace that fosters a family-oriented atmosphere? If so, this opportunity may align with your career aspirations.
This role is primarily focused on delivering outstanding service to loan and investor clients. Key responsibilities encompass, but are not limited to, the timely and precise execution of all job functions in compliance with investor guidelines and legal standards, data entry, exceptional customer service, and various related loan servicing tasks.
In this position, you will:
This list is intended to be representative, not exhaustive, and does not imply that these are the only tasks to be performed by the individual in this role. Some individuals may not carry out all the listed duties or may undertake related tasks as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Input and/or verify new loan data in the loan servicing system.
- Calculate servicing and pricing distributions for investors, seller banks, and correspondents.
- Draft tax contracts for non-escrow loans.
- Establish initial escrow allocations for loan accounting.
- Compute loan payoffs and verify mortgages upon request.
- Scan and categorize new loan data.
- Process billing statements according to the established schedule.
- Respond to customer service inquiries and emails promptly and courteously.
- Adhere to standard procedures for managing overdue accounts.
- Prepare and dispatch monthly line of credit activity statements.
- Support the leasing department with customer service, including handling customer and vendor calls, invoicing, and assisting the sales team.
- Perform other duties as assigned.
Education
Required - High School Diploma or equivalent, or equivalent training and work experience.
Preferred - Associate's Degree in a business-related field.
Experience
Preferred - 2 years of experience in loan servicing and customer service.
Preferred - Experience in the secondary market and familiarity with loan tracking systems.
Knowledge, Skills, and Abilities
- Proficient in using a computer and Microsoft Office applications (SharePoint, Word, Excel, and Access).
- Strong interpersonal, oral, and written communication skills with the ability to engage with individuals at all levels within and outside the organization; emphasis on effective telephone communication.
- Accurate data entry capabilities.
- Exceptional customer service skills.
- Strong analytical and problem-solving abilities.
- Capacity to learn and comprehend basic investor guidelines and legal requirements.
- Ability to consistently demonstrate qualities aligned with company values to ensure exemplary service levels to all stakeholders.
- Capability to cultivate relationships with both internal and external clients.
- Ability to work effectively both independently and as part of a team.
- Strong time management skills with the ability to multitask and prioritize effectively.
Physical Demands & Requirements
This role involves sedentary work, requiring exertion of up to 10 pounds of force occasionally and/or negligible force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work entails sitting most of the time, with walking and standing required only occasionally, provided all other sedentary criteria are met.
Ability to maintain a seated or standing position consistently.
Hearing ability to perceive sounds at normal speaking levels with or without correction. Capacity to receive detailed information through oral communication and to discern sounds.
Close visual acuity is required for activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.
Environmental Conditions
The work environment described here is representative of those an employee would typically encounter while performing the essential functions of this role.
The physical environment requires the employee to work both indoors and outdoors in varying temperatures and conditions. Frequent use of personal protective equipment may be necessary.
Travel may be required for meetings and training sessions.
Are you prepared to make a significant career move and impact at CGB? We encourage you to consider this opportunity.
CGB Enterprises, Inc. is recognized in our industry for its stability and high ethical standards, offering an exceptional benefits package that includes a robust 401(k) retirement plan with company contributions, medical, prescription drug, dental, vision, life, and disability benefits, flexible spending accounts, paid leave (holidays, vacation, sick), wellness programs, recognition initiatives, community involvement opportunities, and much more.
CGB Enterprises, Inc. is an Equal Opportunity Employer. EEO is the Law links in English or Spanish. We are unable to legally hire anyone who is not eligible to work in the United States nor can we sponsor visas.
The above description is intended to outline the general content and requirements for this position. It should not be construed as a detailed description of all work requirements that may be performed in the role.
All Third Party Agencies, Headhunters, and Recruiters
CGB Enterprises, Inc. and its Subsidiaries only form contracts with recruiters with whom we have an established relationship and a signed contract. All contact from third parties must go through our Human Resources Department. Any contact made outside of our Human Resources Department by a third party will terminate any future business relationships between the third party and CGB Enterprises, Inc. and its Subsidiaries.
