Retail Operations Assistant

4 days ago

Springdale, Ohio, United States Hibbett Retail, Inc. Full time

Job Title: Manager in Training

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Manager in Training is responsible for assisting the Store Manager with overall operations and administrative duties. They are knowledgeable in each product area or department in the store and assist in determining the methods and approaches necessary to accomplish the store's goals and initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist the Store Manager in controlling the assets of Hibbett I City Gear.
  • Consult with the Store Manager in establishing an action plan to accomplish departmental and overall store responsibilities.
  • Assume responsibility of the entire store in the absence of the Store Manager.
  • Provide knowledge and guidance to employees and customers in all departments when necessary.
  • Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
  • Direct staff to ensure each department's responsibilities and standards are completed.
  • Keep the Store Manager informed about inventory movement and customer trends.
  • Assure quality customer service is maintained.
  • Perform general administrative duties as needed.
  • Provide extraordinary customer service, including helping customers as they enter the store and helping multiple customers during peak periods.
  • Promote and sell services and merchandise provided by Hibbett I City Gear.
  • Practice and uphold all Hibbett I City Gear policies, procedures, and standards.
  • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures.

SUPERVISORY RESPONSIBILITIES

Supervise employees in the absence of the Store Manager. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees, planning, assigning, and directing work, and resolving problems.

QUALIFICATIONS

  • Experience working in a retail environment, preferably in footwear and athletic apparel.
  • 1-3 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to assist in managing a team and keep up with overall goals and profits.
  • Be a self-starter with initiative to take on important tasks without being asked.
  • Have strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Be a team-player passionate about outstanding customer service and selling merchandise.

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