IT Operations Assistant

4 weeks ago


Springdale, Arkansas, United States Circle Full time

This is a weekend position that will work onsite between 8-4, with other on-call hours from a remote location with dispatch capability. Circle of Life is seeking an independent IT Assistant for its weekend operations. This person will work Friday through Monday (8 hour days) to manage any IT-related needs and perform IT-related duties to support overall operations.

Key Responsibilities:

  • Assist staff, volunteers, and approved persons in the use of personal computer hardware, software, and network technology.
  • Perform routine hardware replacements and upgrades as needed.
  • Create user IDs, modify user profiles, reset passwords, maintain email accounts, email distribution lists, and perform regular file maintenance.
  • Maintain excellent communication with management of existing or potential problems.
  • Maintain logs, testing schedules, and routine functions for ongoing IT operations.
  • Provide troubleshooting assistance over the phone, mobile, or in person.
  • Operate a multi-platform computer environment or monitor the production scheduling, execution, and successful completion of production jobs.
  • Demonstrate compassion, empathy, and patience when interacting with patients, families, coworkers, and members of the public.
  • Represent Circle of Life to the community in a positive manner.
  • Demonstrate flexibility, versatility, and a positive attitude in integrating additional duties.

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