HVAC Service Representative

4 days ago


Birmingham, Alabama, United States Johnson Controls Full time

Job Summary

As a Customer Service Representative at Johnson Controls, you will be responsible for providing exceptional customer service and support to our clients. Your primary duties will include processing orders, researching and responding to customer inquiries, and addressing customer concerns in a timely manner. You will also serve as the primary point of contact between customers and other departments, ensuring seamless communication and resolution of issues. Additionally, you will process changes orders, credits, and product return authorizations, and run customer order reports to proactively get orders shipped. If you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Process orders and respond to customer inquiries in a timely and professional manner
• Serve as the primary point of contact between customers and other departments
• Process changes orders, credits, and product return authorizations
• Run customer order reports to proactively get orders shipped
• Provide account management support to all channels



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