HVAC Service Operations Manager

4 weeks ago


Birmingham, Alabama, United States Johnson Controls Full time
Job Summary

As a Service Operations Manager for HVAC, you will be responsible for owning the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. This includes implementation and adherence to business processes and service applications.

Key Responsibilities
  • Owns the day-to-day tactical local service business.
  • Drives proficiency and performance of branch support staff.
  • Works with Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met.
  • Direct supervision of service business support team.
  • Provides coaching and support to all the branch service teams in managing the day-to-day business processes.
Requirements
  • Minimum of 8 years service-proven experience managing service operations and/or service dispatch/scheduling.
  • Demonstrated ability to perform work independently and solid organizational and attention to detail skills.
  • Strong interpersonal skills to effectively connect with both internal and external clients.
  • Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
What We Offer
  • Competitive salary.
  • Paid vacation/holidays/sick time.
  • Comprehensive benefits package including 401K, medical, dental, and vision care.

Johnson Controls International plc is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.


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